Please see our return policy below, it’s our goal to keep babies & mamas happy!
Our Shipping policy:
It’s our goal to deliver prompt customer service at all times. Most orders ship within 24 hours with priority status. In an effort to provide you with the best possible service, our website only accepts domestic orders. All orders placed through our website must specify a domestic residential shipping address and a domestic email for shipping confirmation. Please contact us directly at firstname.lastname@example.org if you have any questions.
Unworn, unwashed and unused merchandise may be accepted for return within 30 days of receipt for a full refund, minus shipping and handling All original packaging must be included. Any returned items in new condition with original packaging that are returned to us after the 30 day return period are eligible for store credit only. Shipping and handling fees are not refundable
Defective Goods Policy
We carefully review each LatchPal prior packaging, while the defect rated is extremely low is extremely low, it may occur in rare cases. If the product is defective before use and wash, please return it to us in original condition and we’ll inspect it and before shipping out a new item. If you have any further questions, please contact us.